How SMSCountry Helped 21 North Deliver The Most Innovative Vehicle Assistance Service

Text communication at every step of the user journey is how 21 North ensure maximum transparency and convenience for the consumer.

21 North is a vehicle assistance service solving the problem of vehicle maintenance for vehicle owners through its technology and team. They provide a one-stop solution across all phases of the vehicle lifecycle, including pre-sales, sales, usage and aftermarket.

Through their services, they are revolutionising the automotive industry in 2 ways:

• For consumers: They provide door-step solutions to make purchasing a car, servicing and renting it easy and instant.
• For auto-retailers: They reduce their burden by managing test drives and vehicle pick and drop. This helps increase business volume at less cost.

21 North assist their customers and auto retailer by managing and conducting on-demand test drives at home.

Customers book an appointment by scanning a QR code on the vehicle. With SMSCountry’s bulk SMS service, an automated booking confirmation message is sent to the customer along with a tracking link to confirm the pickup location.

Simultaneously, an automated message is triggered to the auto-retailer to give them an instant update.

The test drive task is assigned to the nearest available ambassador, and they are informed about the assignment via an SMS.

The ambassador calls and confirms the location from the customer, picks up the test drive vehicle and leaves for the destination. The customer and the auto-retailer receive an update via SMS and a tracking link.

After a successful test drive, the dealership triggers an SMS of the estimated cost, date and time of delivery with the customer.

21 North ensures convenience and transparency for customers through our OTP and transactional SMS service.

Partnered with car dealerships, retailers and service centres, 21 North is delighting their customers at their doorsteps through their vehicle delivery service.

To always keep the customers updated, a transactional message is triggered once the ambassador picks up the vehicle for delivery. The same is done when the ambassador is en route to pick up the vehicle from the customer's doorstep for maintenance and service.

To secure the vehicle delivery process and ensure transparency in their services, 21 North utilises our OTP service for authentication before the vehicle handover.

21 North is going paperless and saving customers a visit to the dealerships or service centres by digitising the payment collection via SMS.

They use our SMS attachment feature to send payment links directly to customers' phones.

Powered by SMSCountry, 21 North is simplifying customer communication and delivering a great customer experience using a simple channel like SMS.

See how SMSCountry can help your car dealership, service centre, or automotive business simplify communication with our SMS and voice solutions. Book a demo today.