Without great customer service, your organisation would close shop soon. But of course, you know that you need the right customer service SMS templates.
So let’s help you with those.
This article gives you ideas on how to deliver excellent customer service with SMS seamlessly.
And you’ll see the customer service SMS templates that you can copy and use to make your team more efficient.
As a result, you’ll get great feedback, more loyal customers, and higher revenue.
Let’s get right to it.
| If you serve your customers on WhatsApp, also check out 20+ WhatsApp message templates for customer support |
SMS templates for your customer service team
Here are a few scenarios that occur on a day-to-day basis with any customer service team and the corresponding SMS templates to create a great customer service workflow.
Introduction SMS template
The first impression is also the last impression. So, why not make it the best one for your customer by simply using these best text templates for your customer support team?
SMS Template:
Hi (first name) (last name). I am (your name) from (your business name). Thank you for reaching out to us. Is there anything I can help you with today?
Example:
Hi Raymond Holt. I am Jake from 99 Health. Thank you for reaching out to us. Is there anything I can help you with today?
Opt-in SMS template
To ensure that your customer is open to receiving your messages and updates, you first have to get their consent. Here’s a template to help with that.
SMS Template:
(Business Name) would like to send you an SMS about your order status. Please reply with Y, if you’d like to receive order updates via SMS.
SMS Example:
360 Logistics would like to send you an SMS about your order status. Please reply with Y, if you’d like to receive order updates via SMS.
| SMSCountry provides simple SMS solutions to help you make your customers love you right away. Learn more about our SMS services. |
Opt-out SMS template
Your customers need to be provided with an option to opt-out if they wish to do so. Here’s the template for it.
SMS Template:
Thank you for choosing (business name). Please register your interest to opt-in by replying yes or no to opt-out.
Example:
Thank you for choosing 360 Automotive. Please register your interest to opt-in by replying yes or no to opt-out.
Appointment confirmation SMS template
You can use this template to ensure customers who made an appointment with your business receive said confirmation of the same.
SMS Template
Hi (Customer name), we are (business name) and this SMS is to inform you that you have an appointment confirmed on (date) at (time).
Example:
Hi Raymond, we are 360 Health and this SMS is to inform you that you have an appointment confirmed for 23-09-22 at 5:00 PM.
Appointment reminder SMS template
A reminder is an effective way of developing a bond with your customer.
SMS Template:
Hi (customer name), this SMS is to remind you that you have an appointment at (business name) at (date and time). We would be happy to reschedule if you can’t make it.
Example:
Hi Jake, this SMS is to remind you that you have an appointment at Pablo’s cars on 23-09-22 at 5:00 PM. We would be happy to reschedule if you can’t make it.
Scheduling a call SMS template
This can be used in multiple scenarios by your customer service team, such as when the customer sends an email asking to be contacted or when your team wants to talk to a new lead.
SMS Template:
Thank you for contacting (business name). Would you be available for a phone call today at (time) to go over (reason)? Hope to talk to you soon, (customer name).
Example:
Thank you for contacting 360 Stocks. Would you be available for a phone call today at 5:00 PM to go over your stock portfolio changes? Hope to talk to you soon, Mr. Paul.
| Check out our list of the best SMS service providers for your customer services. |
Payment reminders SMS template
Payment reminders work in two ways. They aren’t a service feature that helps your customers avoid late payments; they also remind them to pay on time, which helps your business, too. A win-win situation!
SMS Template:
Hi (Customer name), this is just a quick reminder that your payment of (amount) is due on (date). If you need any help making your payment, please contact us at (number).
Example:
Hi Jake, this is just a quick reminder that your payment of $230 is due on 23-05-22. If you need any help making your payment, please contact us at 1800-1234-1212.
Order confirmations SMS template
As a business owner, you may have a lot of orders that need to be fulfilled. However, letting your customer know that their order is confirmed via an SMS would help build brand loyalty and trust. Here is an example of the customer service template.
SMS Template:
Hi (Customer Name), we just received your (order number) for (item name). Your order is being processed and would arrive by (day). Thank you for ordering at (your business name).
Example:
Hi Amy Santiago, we just received your 23908956-A2 for special winter binders. Your order is being processed and would arrive by 23-07-22. Thank you for ordering at 360 Stationary.
Shipping confirmations SMS template
Every one of your customers would love to read two words “Arriving Today!” So, let your customers know that their wait is over and their order will soon be at their doorstep using this SMS template.
SMS Template:
Hi (Customer Name), the wait is over! Your order (number), (item), will be arriving today. For more information, visit (link)
Thank you for shopping with (your business name).
Example:
Hi Jake, the wait is over! Your order 2349980-B2, Chicken Jerky, will be arriving today. For more information, visit (link)
Thank you for shopping with 360foods.com
Subscription notifications SMS template
Your customer service team uses SMS to confirm with your customers their subscriptions very quickly.
SMS Template:
Thank you for signing up for our (product/service/subscription). You will be receiving (quantity). Reply HELP for help, STOP to cancel.
Example:
Thank you for signing up for our candle monthly subscription. You will be receiving 2 every week. Reply HELP for help, STOP to cancel.
How to write the best SMS?
There are a few simple ways to write brilliant SMS for your business. The following tips should show you how.
1. Use simple, clear, and concise language.
2. Don’t go over 160 characters.
3. Include full contact information and links.
4. CTA CTA CTA (Call-to-action).
5. Use CAPS wisely to focus on the RIGHT words.
6. Personalise your SMS by using the names of your customers and other personal data.
7. Your content should reflect the benefits to the reader.
8. Spelling and grammar check.
Enhance your customer service with SMSCountry
You finally have all the SMS templates needed to deliver excellent customer service. But what’s the use of a great SMS that nobody gets to read?
That’s where SMSCountry comes in.
