What is SMS to Voice: Everything You’d Ever Need to Know

Voice SMS is a very efficient way to communicate with your customers.

It is currently growing in popularity, and companies in various industries use it. 

But what exactly is voice SMS? How does it work? What are its benefits? 

If these questions run through your mind, you are in the right place. 

This article answers these questions. It also provides the benefits of using voice SMS for your business. 

Take a ride with us.

What is voice SMS?

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Voice SMS or SMS to voice is a recorded message sent to your customers via an automated call. 

In a voice SMS, you type an SMS, which is later converted into a voice note using the text-to-speech converter. 

Also, some SMS providers even allow you to record your voice as a message.

When your customer picks up the call, the recorded message will play. They will, in turn, receive the information you are trying to pass on.

How does voice SMS work?

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Here are three technologies that help voice SMS work: 

• Text-to-speech: This powerful tool allows you to write a text, which then converts and sends it via a call as a voice message. You can personalise the voice message. You can call the customers by name or reference their invoice numbers. Automatic speech recognition is also a feature.
• Pre-recorded audio: You can deliver it to your customers when they answer the call. It’s an excellent option to provide a more humanised experience. You can record your voice as a message, and it’s triggered when people answer the call. It saves time and helps improve productivity.
• Interactive voice response (IVR): Your customers can interact with you during an automated voice call. They can choose from the options you have provided. Thereby choosing to either get the answers or interact with your team.

So now that we know how voice SMS works, let’s look at how it helps your business. 

What can voice SMS be used for?

Voice SMS performs the following functions:

• Send generic or personalised offers: You can build customer relationships and improve engagement. You can do this by using voice SMS to share special offers, discounts, and appreciation of their loyalty.
• Offer easy appointments: Using voice SMS, you can provide critical appointment details such as date, time, and location. You can add the IVR functionality to confirm, cancel or reschedule the appointment. Easy for you and your customers. 
• For OTPs: You can share OTPs via voice SMS, improving your business’s security. Only your customers can access and use the voice OTP. Unlike SMS, where it is visible to everyone.
• Get quick customer feedback: Using voice SMS, you can conduct surveys and polls. This will help you collect valuable customer feedback. With the extra IVR feature, you can even address customer issues. 

Also, as a bonus, here are a few benefits of using SMS to voice service: 

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• Flexibility: SMS to voice offers a sense of flexibility to your customers. Some of them may not like reading or are too busy to read. By listening to pre-recorded voice SMSes, they will save time. They’d also be grateful to your business for choosing it. 

• Versatility: Organisations of different sizes and industries are using voice SMS. It is a versatile service. You can use it for reminders, IVR, notifications, OTPs and authentications.
• Personal touch: Sending a voice SMS will make customers feel valued. They get to experience the personal touch. You can customise your voice SMS to suit any language and geographical timing. This encourages customer engagement.

• Automation: As voice SMS  requires automation, you don’t have to worry about it. It takes less effort, and it is easy to execute. Everything else happens like clockwork. It gives you time to focus on more important things.
• Speed of delivery: The speed of sending voice SMS is high. This allows for greater efficiency compared to others. Also, voice SMS has a 100% delivery rate. Rest assured, your customers will receive your messages when you want. 

Voice SMS vs texting which is better?

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Here are the advantages that make voice SMS better than texting: 

• Personal connection: Voice SMS and texting are both excellent. Yet, according to a study, voice SMS tends to create a more robust social bond. Also, voice SMS is a more personal medium than the rest. 

• Value addition: Voice SMS adds intonation and nuance to your message. This is something texting needs to improve. Voice SMS can add warmth and an emotional experience to your customers. It makes them feel more connected to your business than text.
• Cost-effective: SMS are cost-effective. But in a cost-benefit ratio analysis, voice SMS has a 90% response rate compared to SMS. This means customers engage more using voice SMSes.
• Uniform yet diverse: Voice SMS offers a sense of uniformity yet remains diverse. With voice SMS, you can translate a singular voice into other languages. Your voice SMS is uniform to all recipients and offers various options for other languages.

How do you send voice SMS?

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Voice SMS uses underlying tech such as text-to-speech, pre-recordings, and IVR. This tech helps you send your voice SMS to your customers. 

Using text-to-speech, you can convert your text into speech and send that as a voice message in the form of a call. Once customers answer the call, they will listen to the voice SMS.

Using pre-recorded audio, you can record the message yourself. This helps you deliver a more friendly customer experience.

Using IVR, you can empower your customer to interact with your business and even listen to your voice SMS. 

To be able to send voice SMSes to your customers, you’d need to register on an SMS marketing platform. The steps in sending voice SMSes differ for each platform. Yet, the primary steps involve typing a message, recording a message, or using an IVR. 

For SMS marketing platforms and service providers, refer to the next section. This will help you find the best voice SMS provider. 

Which is the best voice SMS service provider?

SMSCountry is a complete all-in-one solution that makes your business communication easy. 

With SMSCountry’s feature-packed voice service, you can amplify your reach with little effort. 

The voice SMS offered by SMSCountry comes with features such as:

• The IVR function helps track customer inputs and interactions. 
• A stellar text-to-voice feature that accurately translates your message into a humanised voice in over 20+ languages.
• A missed call feature that helps you incentivise your customers. It empowers your business to have 2-way communication with your customers.

Not only that, there’s more. 

SMSCountry has 99.9% uptime with a brilliant 98% delivery time. They also offer a 24/7 dedicated customer support team. 

So if you want to deploy voice-to-SMS, look only as far as SMSCountry. 

Voice SMS is the way to go

Voice SMS or SMS to voice offers a lot to your business. With voice, you can expect an enhanced and more humanised customer experience. 

Also, voice SMS is a better alternative to conventional SMS. Your customer can interact more meaningfully with your business. 

What are you waiting for? It’s time you deployed voice messaging.

Choose SMSCountry today and schedule a free demo with our team to learn more about how SMSCountry can upgrade your customer experience.

You can also sign up and get free credits and enjoy the fantastic SMS service SMSCountry offers.