10 Top SMS Survey Tools to Try Right Now

SMS survey tools help you to gather sufficient data, easily, to tweak your business. If you pull this off effectively, you can carve out a positive brand image in your customers’ minds.

But to get these results for your business, you don’t need just any SMS survey tool. You need the best SMS survey tool.

In this article, you’d find the 10 best SMS survey tools for you to pick from. To help you do this easily, we also outline what to look out for in any SMS survey tool.

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Picking a Reliable SMS Survey Tool

Finding the best SMS survey tool for your company can be challenging and time-consuming. Especially it this is your first time.

However, comparing the features of the various SMS survey tools with your requirements will help you get started quickly.

Before choosing any of the tools, you need to examine the features of different survey tools to fill the gap in your understanding. 

Some of these features include:

• The ability to create surveys and polls on the go without any technical knowledge or coding skills.
• Ability to create a survey in just minutes and get responses from your respondents in real-time.
• The ability to export data for analysis, tracking, and reporting purposes.
• Ability to set up automated reminders for surveys or polls that you need respondents to take again if they haven’t taken them within a specific time.
• Ability to have unlimited participants for your surveys or polls with no limitations on data storage space.

There are many tools available on the market. Now, you must pick the one that best suits your company’s needs and demands.

Let’s explore and see some of the SMS survey software available. Here, we lay out the features and compare the top 10 best SMS survey tools in the market. At the end of this article, you’ll understand the power of survey tools for your business. 

Zonka Feedback

Zonka Feedback provides a quick setup, and its easy-to-use interference helps you collect feedback from your customers quickly.

You can also receive real-time reports, email digests, and immediate alerts for new comments and poor scores.

Key benefits of using Zonka Feedback

1. Zonka Feedback offers native iOS and Android apps that turn iPads and Android devices into mobile kiosks where you can set up surveys and gather feedback. 

2. Using the WYSIWYG form designer, you can use the built-in template gallery to create custom, multilingual feedback forms from scratch.

3. Comparative reporting features assist chains and multi-location businesses in understanding critical indicators and profitability.

4. Zonka Feedback operates offline, allowing you to take surveys and collect feedback without needing to connect to the internet.

Zonka Feedback offers 40 plus templates. 

You can use these templates to create different surveys to capture customer feedback, employee feedback, cart abandonment surveys, patient feedback, post-purchase surveys, and post-flight passenger surveys.

This survey tool helps you send SMS surveys via CSV, contact lists, and bulk import to connect your systems via Webhook and APIs. 

SMSCountry

In case you’re looking for one of the best all-in-one text message platforms, check SMSCountry! SMSCountry is one of the world’s leading bulk SMS service providers, sending SMS to over 550 networks in 200 countries. 

This platform enables businesses to engage successfully with their customers via promotional and transactional SMS. The best part about SMSCountry is that you can automate promotional offers, send notifications, and schedule updates, among other things.

Customer service and event management chores might be simply completed through their SMS service provider.

It supports APIs and can be integrated with third-party apps. Their extensive services, and you can effortlessly manage your marketing requirements with them.

SMSCountry includes several features, including dynamic delivery reports, voice SMS, cloud technologies, 2-way SMS, and a white-labelled reseller panel.

Check on How to Access SMS Delivery Reports in SMSCountry

Furthermore, these features can help your business reach a larger audience and make your SMS service work more efficiently.

You may simply send real-time bulk SMS or schedule them in a way that ensures rapid delivery using a robust, user-friendly, and scalable interface.

QuestionPro

This platform enables you to create and send SMS Surveys, gather real-time data, and analyse effectively. 

QuestionPro provides 350 plus survey templates with 40 plus standard question types.

Its up-to-date survey logic and branching aid you in giving your customers an easy and smooth survey experience. 

Its advanced logic includes skipping logic, survey branching and looping, and text piping. 

QuestionPro also offers users a visual dashboard that filters the survey responses based on different attributes.

It is an excellent text survey tool for getting customer feedback. It also allows you to send your customer rewards for survey completion. 

You can get relevant answers by asking the right questions to the right customer. The branching logic in QuestionPro allows you to personalise each interview so that the customer receives fantastic feedback rapidly.

Also Read : Top 10 Bulk SMS Service Providers in the Market

SurveySparrow 

The recurring survey feature in SurveySparrow allows customers to automate and deliver surveys at regular intervals. This helps save time by eliminating the need to send out the same employee/customer pulse poll every two weeks. 

Key benefits of using SurveySparrow

1. SurveySparrow allows you to develop conversational and engaging survey questionnaires that result in high survey response ratios. You can personalise your surveys by choosing from various designs and themes.

2. Your surveys and URLs can be white-labelled, allowing you to add your branding and design. This customisability enables you to create simple, concise, and to the point surveys. 

SurveySparrow provides immediate feedback on responses and has no real challenge. You can also share other files, such as photos, with your audience simultaneously. 

Besides, you can select your survey target from any list or share them directly. The reporting feature of SurveySparrow makes it simple to examine survey data and keep track of survey findings.

Most importantly, SurveySparrow lets you focus on what matters, such as developing strategies, encouraging usage, and creating loyalty. 

It provides data-driven insights to business managers and marketers, helping them make better decisions and achieve a competitive edge.

SurveyMonkey 

SurveyMonkey allows you to deliver time-sensitive SMS surveys at best possible time to get more accurate results. Whether on-premises or after an activity. 

You can set up triggers to provide post-event questionnaires such as after dining, employee onboarding,  doctor visits, hospital discharge, or customer service encounters.

You can also incorporate questions developed by professionals to improve the effectiveness of your surveys.

Further, you can integrate phone numbers from a CSV file, synchronise with Active Directory, or manually enter numbers. Then there is the preview feature that lets you see how the survey form will look once completed.

The software is inexpensive and efficient, and the surveys are designed to be easily accessed and completed on mobile devices.

Also Read: Bulk SMS Marketing: The Best Way to Fuel Your Business Growth

GetFeedback

GetFeedback is another survey tool that enables you to capture real-time quality feedback from your customers with the help of survey invitations through SMS.

The automation of this tool allows the survey to be sent to the customers immediately following a contact, providing real-time feedback. You may develop sleek surveys that are simple to complete and deliver to your users with your branding.

To see the most effective, you can also compare survey outcome rates to other survey delivery methods, such as email. These SMS surveys can be sent promptly following a buy, a customer care call, an appointment, an event, a flight, etc. 

Delighted

If you are looking for a user-friendly SMS survey tool, Delighted is for your business. Delighted helps small and medium-sized businesses to reach out to their customers without a connection to the internet. 

With the help of this tool, you can conduct code-free customisation, which enables you to customise your survey without indulging in messy code work. 

Delighted further allows you to send the SMS survey in 37 different languages. Moreover, you can automate your survey schedule at many customer touchpoints at an ideal time.

Delighted integrates smoothly with third-party platforms like Salesforce and HubSpot.

SimpleTexting

SimpleTexting is the most popular web-based platform for one-on-one customer support and large text messaging marketing. 

SimpleTexting gives you the tools you need to get your message across. The user interface is intuitive, helping you access everything from the main screen.

Key benefits of using SimpleTexting

1. Customers can sign up for text messaging directly on a company’s website by embedding one of the primary web forms.
2. SimpleTexting enables you to attach graphics, such as coupons or photos, to any SMS message, making it more appealing to customers.
3. You can see how often the links have been clicked and check stats to see how well they perform.

Moreover, you can contact customers directly. SimpleTexting focuses on easy-to-run marketing campaigns where you can forward the same messages to everyone on the list. 

For example, go to the Campaigns tab, click on New, give it a name, and you are good to go and start marketing to your customers. 

SurveryMill

SurveryMill is a UK-based SMS survey software that enables businesses to create and send rapid and effective SMS Surveys. You can send up to 13 questions per survey with this tool. 

You can draft any question and include the yes-no type questions, pain text, and ratings. You can also check the response statistic for every question with SurveryMill. It consists of ten words from the response and the survey dropouts.

The opt-out features allow your users to opt out of your surveys. It will also enable you to identify who has opted out and keep your contact lists up-to-date.

You can download survey reports in an excel document and analyse them for future usage. You can further enable the auto-top-up tool to keep things moving efficiently, ensure that you never run out of credit, and share your top-up amount.

TextMagic

TextMagic is one of the easy to use survey tools as it helps you enhance customer experience and get honest feedback from any audience. You can schedule your SMS feedback survey with TextMagic. 

And they can be automatically sent to your customer when you decide. Also, SMS Survey Analytics helps you analyse the feedback data or export the responses.

You can check the responses, performance, and deliverability with the help of the TextMagic dashboard of your surveys. TextMagic further provides you with six predefined templates for multiple purposes.

You can personalise your surveys by adding merge fields. You can also create automated responses depending on keywords in the consumers’ responses.

The Bottom Line

The SMS survey tools have developed beyond their original purpose but remain functional and practical. 

Now you know how to use the SMS survey tools outlined above to satisfy your company’s needs and gain a deeper understanding of your customers.

If you’re still having trouble navigating these tools or aren’t sure which tools are appropriate for your business, contact us for a free demo on how to use SMSCountry for surveys, sign up for a free trial, or get answers to any questions you may have.