MTNL DLT Registration Process: A Complete Guide

In the past, sending unsolicited bulk messages was not an offence.

But that’s not the case anymore.

To keep unsolicited messages in check, TRAI introduced new regulations in 2020. Accordingly, business entities must register on the DLT portal to use SMS services in India.

One of the DLT operators is MTNL.

This guide is for you if you want a step-by-step process to register with MTNL. You will also know how to get your header and content templates approved.

Let’s get started.

Having issues completing your MTNL DLT content registration? Our team can help you. Contact us or send an email to info@smscountry.com.

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What is MTNL DLT?

MTNL DLT registration process

MTNL Header/SenderID registration process

MTNL DLT content template registration process

Want to get your campaign off the ground?

What is MTNL DLT?

MTNL (Mahanagar Telephone Nigam Limited) is a state-owned telecommunication service provider. They are operational in the metro cities of Mumbai and New Delhi. MTNL also provides services in Mauritius and Africa.

MTNL provides DLT services where enterprises can register themselves. DLT is a blockchain-based registration system that keeps track of all kinds of SMS sent by telemarketers in India.

You can find the registration process outlined below.

MTNL DLT registration process

Let’s dive into the MTNL DLT registration process.

Step 1: Visit the MTNL DLT portal

Visit https://www.ucc-mtnl.in/ and click on sign-up.

Step 2: Decide who you want to register as

choose registration mode | MTNL DLT Registration

Here you can select “Enterprise” if you’re a company and wish to communicate with customers through SMS or voice.

Select “Telemarketer” if you’re a bulk SMS service provider.

For our example, we will select enterprise. You will receive a prompt to confirm your choice. Select “Yes”.

Step 3: Enter your ID number

enter your ID number for verification | MTNL DLT Registration

In the next step you will be prompted for your ID. If this is your first registration with any DLT operator, Select “No” and enter your “Business PAN Number”.

However, if you have a prior registration and Entity ID, select “Yes” and enter your “Entity ID”.

Step 4: Set up your business account

add details about your business for MTNL DLT registration

Next from the drop-down, select “Business Type”. You can choose from Individual, Sole Proprietor, Partnership, Private Limited, and LLP.

If your business is not yet registered, you can select “Individual” as your business type.

Enter your “Name,” “Email ID,” “Password,” and “Mobile number” and click on continue.

Step 5: Enter OTP

enter OTP you receive on your cell number | MTNL DLT Registration

For this step you need to access your phone. Enter the password you receive on the mobile phone number you provided earlier.

Once the system verifies your phone number, it will send an email verification link to your email ID. Open your mailbox and click on the link to confirm it.

Step 6: Log in to the MTNL DLT portal

provide full details about your business for MTNL DLT registration

Now that you are verified, enter your verified email ID to log in through the main screen. In this step, you will enter details about your business to complete the MTNL DLT registration process.

provide business details for MTNL DLT registration

Your business type will be auto-selected based on earlier input. Enter further details about your business:

Select the business you are in from the drop-down.
Enter your Business PAN number.
Enter your Business name.
Enter the name of your CEO, Director or Sole Proprietor. If you are in a Partnership, find one person responsible for the registration.
Check the Proof of Entity document and verify your business address.

Click “Continue”

Step 7: Provide “proof of identity”

provide proof of identity | MTNL DLT Registration

To complete the MTNL DLT registration provide proof that your business exists.

The “Proof of Identity” is your Business PAN card. If you have signed up for an Individual or Sole Proprietor “Business Type” earlier, your name and the name on the PAN card should be the same.

But if you signed up for Partnership, LLP, or Private Limited “Business Type,” the name on your PAN card should match the name of your business.

You can upload a jpeg, png, or pdf file with a minimum size of 2MB.

Step 8: Provide “proof of address”

account created pending activation for MTNL DLT registration

Finally, the last step in the registration process- providing proof of address.

You can choose from your Passport, Voter ID, and Driver’s License to provide an address. Then, click on “Continue”.

Moving further with the MTNL DLT registration, you will see a prompt to enter your telemarketer details and pay a fee.

A telemarketer is an individual or a company that collects SMS/voice traffic from enterprises. These people have direct connections with telecom operators.

Contact your telemarketer for these details and enter them. Once you confirm the payment, your account will be created.

Once your details are verified by the registrar, you can start creating your campaigns.

Points to remember

If you are pre-registered with a DLT operator, you do not need to create a new account with MTNL from scratch.
In case your account is not approved within the stipulated time, an email will tell you the problem.
If you fail to address the issue within 15 days, your account gets permanently deleted. Now you will create a new account for use.

Now that your MTNL DLT registration is complete, let’s look at how you can create Headers/Sender IDs.

Having issues completing your MTNL DLT content registration? Our team can help you. Contact us or send an email to info@smscountry.com.

MTNL Header/SenderID registration process

A Header or Sender ID is a string of characters that identifies the sender on your phone. It is vital to get your Header/Sender ID registered before you can send any bulk SMS.

Step 1: Navigate to “SMS headers”

After logging in to the MTNL DLT portal and verifying via OTP, navigate to “SMS Headers” under the “Headers” tab.

select SMS header to complete DLT registration

Step 2: Click on the “add” button

Step 3: Add header details

Select “Other” if you wish to register service or transactional headers. Select “Promotional” for promotional SMS headers.

Select Promotional headers when sending promotional messages to a non-existing customer base.
Select Service headers when you need to provide information like OTPs, order alerts and updates to existing customers.
Select Transactional Headers if you are a financial institution sending information to your customers.

Enter your desired six characters and a short explanation. Then click “Submit for Approval”.

Headers are composed of six characters which can be numeric, alpha, or alphanumeric. Special characters such as #, %, $, &, etc., and blank spaces are unacceptable in the string.

The system will check the availability of your header string. If unavailable, it will ask you to recreate the string. Once you create a header, you own it until you surrender it. But your registration can be reset if you do not use it for 90 days.

If this happens, your header will return to a general header pool and become available to others.

Step 4: Pending for approval

Next in the MTNL DLT header registration, you will see a screen where you can see your request “Pending” for approval.

see all templates pending approval during the MTNL DLT registrations

Step 5: View details

You can view the details of any Header by clicking on the “Sender ID”.

Step 6: Check status

Once you receive approval, the Status will reflect the change. At this point, you can delete any “Approved” headers you don’t need. Note that you can not delete headers that are pending approval.

Step 7: Edit headers

Select “All” in the Search bar to view all your headers. You will be able to see “Disapproved” headers also. You can “Edit” these headers and re-submit them to get them approved.

see all your SMS headers and select the ones you want to edit