20 E-commerce AI Tools Every Business Can’t Do Without

Want to get ahead of your e-commerce competitors?

Leveraging AI tools should be a no-brainer for you.

AI tools have made huge strides in the last few years, from website building to social media marketing to inventory management.

But with so many tools available, where do you begin? 

In this blog, we’ve curated a list of the top 20 e-commerce AI tools and grouped them based on your common e-commerce business operations.

From building your website, managing your website and creating content for your social media, email and SMS marketing.

So if you read to the end, you will know the right tool you need for every aspect of your e-commerce business.

Ready to explore?  Let’s dive in.

What are e-commerce AI tools?

First things first. Let’s understand what AI tools are and why they’re creating such a buzz.

Simply put, e-commerce AI tools use artificial intelligence (AI) to perform operations.

But this begs a deeper question.

What makes e-commerce AI tools different from normal e-commerce tools?

E-commerce tools need some pre-programmed logic or an algorithm to work. But, e-commerce AI tools can think, learn, and improve independently.

This makes them do complex tasks faster and more efficiently than standard tools.

That’s why you need to leverage AI tools in almost all areas of your e-commerce business.

Let’s have a look.

Also Read: Increase Your Revenue With These Powerful eCommerce SMS Templates

In what areas can AI tools help your e-commerce business? 

AI tools can help you in various functional areas, including:

• Website building: AI tools can create a website for your e-commerce business. These tools can come up with designs that suit your business. 
• Website optimisation: AI-powered A/B testing can optimise your website elements. For example, layout, copy, and calls to action. This can increase your conversion rates and revenue.
• Customer service: AI-powered chatbots can handle customer queries in real-time. This will improve your response times, freeing your staff to focus on other tasks.
• Inventory management: AI tools can optimise inventory levels and predict demands. They can also adjust stock levels to reduce waste and ensure enough supplies.
• Social media marketing: AI tools can suggest the best times to post content. They can also suggest content that’s likely to increase your reach. 

20 e-commerce AI tools you should be using for your e-commerce business 

We have 20 e-commerce AI tools that will make your business better. You don’t need to break a sweat to find the right AI tool. We’ve already placed them into the categories we discussed above.

Let’s get right into it. 

AI e-commerce tools for website building

Wix ADI

Wix ADI (Artificial Design Intelligence) is an AI e-commerce tool that lets you create a website in minutes.

Wix ADI uses AI technology to create a website based on your preferences and needs. You must answer a few simple questions, and Wix ADI will do the rest.

Wix ADI is perfect for anyone who wants to create a website quickly and easily. 

Follow these steps to start with Wix ADI:

• Step 1: Register for an account on their website. Click the “Sign Up” button and type in your details.
• Step 2: Wix ADI will ask questions about your website after signing up. For example, what’s the name of your website? What kind of website are you creating?
• Step 3: Based on your answers, Wix ADI will suggest a few design options for you. You can choose the one you like the most or customise it further to make it unique.
• Step 4: Once you’ve chosen a design, it’s time to add text, images, and videos. You can also change the font and colour scheme to match your style.
• Step 5: Preview your site. When you’re done customising your website, you can preview it to see how it looks. This is a great way to check if everything is in the right place and if you’re happy with how it looks.
• Step 6: Publish your site. When you’re ready, it’s time to publish your site! Proceed to click the “Publish” button, and your website is live.

Wix ADI is very useful for the following: 

• Small business owners: As a small business owner, you can enjoy Wix ADI by creating a professional-looking website. You get to reach a wider audience and grow your business.
• Non-profit organisations (NGOs): If you run an NGO, you can use Wix ADI to create a website to promote your cause. With features like donation buttons and event calendars, visitors can get involved and support your mission.

Pricing

Here’s a simple table for Wix ADI pricing:

Pricing Tier	Monthly Cost	What you get
Free	$0	Create a free site with a Wix ad. No custom domain name
Connect Domain	$5	Add your domain name to a Wix site, but it will still have ads.
Combo	$16	No ads, more web space for small professional sites.
Unlimited	$22	More storage (up to 10 GB) for larger sites.
Business/E-commerce	From $27	Plans for online stores or using premium apps like Wix Hotels.

TeleportHQ

TeleportHQ is a website-building AI tool that makes it easy for you to create websites. You don’t need to have any coding skills. With TeleportHQ, you can visually build websites using drag-and-drop.

This means you can see exactly how your website will look as you build it.

TeleportHQ offers a wide range of pre-designed components. For example, buttons, forms, and navigation menus. You are free to customise them to match your brand. You can also add content, images, and videos to make your website unique.

Here is how to get started with TeleportHQ:

• Step 1: Visit the TeleportHQ website and click “Get started for free”. Follow the prompts to open an account, and they’ll take you to the TeleportHQ dashboard.
• Step 2: Once logged in to TeleportHQ, pick a template or construct your website from scratch.
• Step 3: Visually customise your website using drag-and-drop components. Simply click on the component you want to add, and drag it onto your page. 
• Step 4: To make your website unique, add text, images, and videos. Choose between uploading your files and using the built-in content library.
• Step 5: Preview and publish your website. Once you’re happy with how your website looks, it’s time to preview and publish it. When you’re ready, click the publish button, and your website will be live.

TeleportHQ can help you: 

• Build a website for your small business: You can use a good-looking website to get customers and grow your brand. You can also put up an online store and sell your products from your website.
• Build a website for your personal brand: If you’re an influencer or blogger, a website is a great way to build your personal brand. With TeleportHQ, you can create a website that shows your content and message. 
• Build a website for your event: You can use a website for your event. For example, a conference or a fundraiser. Having a website can help you promote your event and keep your guests informed. 

Pricing

TeleporHQ has a “Free” plan and a “Pro” plan that costs $15/ month. Then, there is the “Enterprise” plan that requires you to get a price quote for this plan.

Also Read: Grow Your Business With These 6 E-commerce Lead Generation Ideas Shared by Experts

AI e-commerce tools for customer service 

HappyFox

HappyFox is a cloud-based helpdesk software that helps you with customer support. It’s handy for keeping track of customer requests, questions, and complaints. 

With HappyFox, you can give quick responses that keep your customers happy.

Think of HappyFox as a central hub for all your customer support needs. You can receive customer requests via email, social media, or web forms. Then,  you can organise them in a single dashboard. 

This way, you stay on top of customer requests and ensure that you never miss inquiries

With HappyFox, you can also automate your customer support workflows. This helps you focus on providing high-quality service. 

You can set up triggers, rules, and notifications that help you respond to requests faster.

To get started and use HappyFox:

• Step 1: Go to the HappyFox website and create an account. You can register with your email or Google account.
• Step 2: Once you’ve signed up, you can view the HappyFox dashboard. This is where you’ll manage all your customer support tickets.
• Step 3: To create a new ticket, click on the “New Ticket” button in the top right corner of the screen. You’ll have to fill out some information about the customer and their issue.
• Step 4: Once you’ve filled out the ticket information, click “Submit” to create the ticket.
• Step 5: View all your tickets in your dashboard’s “Tickets” tab. You can rank, assign, and update tickets as needed from there.
• Step 6: If you need to respond to a customer’s ticket, click on the ticket to open it. Type your response in the comment box and click “Submit” to send it to the customer. 

HappyFox also has a knowledge-based feature where you can create articles to help customers with issues. To create an article:

• Click your dashboard’s “Knowledge Base” tab and click “New Article.”
• Fill out the information for the article and click “Submit” to publish it to your knowledge base.

You can also use HappyFox’s reporting features to track your customer satisfaction. To access reports, click the “Reports” tab on your dashboard.

Some of the things you can use HappyFox for are:

• Customer support: HappyFox helps you manage and respond to customer inquiries. You can use it to organise incoming messages and assign them to team members.
• Helpdesk ticketing: HappyFox is great for managing helpdesk tickets. You can create custom ticket categories, set priorities, and automate responses to common issues.
• IT support: Use HappyFox to manage support requests. You can track requests, assign tickets to team members, and keep track of inventory.
• Project management: You can use HappyFox to track progress and collaborate with your team. You can create tasks, set deadlines, and assign them to team members.
• Feedback management: You can use HappyFox can to collect and manage customer feedback. You can use it to create custom feedback forms and collect feedback across many channels. 

Pricing

HappyFox offers four different pricing plans: Mighty, Fantastic, Enterprise and Enterprise Plus.

• Mighty plan: The Might plan is the most affordable option and costs $26 monthly. This plan gives you basic features like email and social media integration.

• Fantastic plan:  The Fantastic plan costs $39 per month for each user. It offers more advanced features. For example, custom ticket queues and 24/7 Email Support.
• Enterprise plan: The Enterprise plan is for small business owners. It costs $52 monthly.
• Enterprise plus plan: The Enterprise plus plan is the most expensive option. It is for larger businesses, and it costs $64. 

Also Read: 5 Ways AI Can Boost Your E-commerce Sales And Customer Experience (With Examples And Best Practices)

Balto

Balto is a real-time guidance software. Balto helps sales and customer service teams have better conversations with their customers. 

It’s like having a personal coach sit beside you in every customer interaction. And then, the coach helps you say the right things at the right time.

With Balto, you can easily find the right words and won’t miss important customer cues. 

The software listens to your conversation in real-time and guides you based on your goals and customer needs.

Balto helps you sound more confident, professional, and empathetic. It can improve customer satisfaction and sales results.

Balto is easy to use. Balto works right out of the box and gives you actionable insights you can use immediately.

To use Balto, follow the following steps:

• Step 1: Go to Balto’s website and hit the “Sign Up” button in the top right corner. Follow the prompts to create your account.
• Step 2: Install it on your device once you’ve signed up for Balto. Balto works with popular web browsers like Google Chrome and Mozilla Firefox. Hit the download button to install the extension.
• Step 3: Balto works with popular CRM systems like Salesforce, Hubspot, and Zoho. To connect Balto to your CRM, go to the Balto dashboard and click “Connect” next to your CRM system. Follow the prompts to authorise the connection.
• Step 4: Now that you’ve installed Balto and connected to your CRM, you can start making calls. Balto will automatically analyse your conversations and tell you what to say next. 

Use Balto’s features to help you be more effective on the phone. These features include:

• Conversation guidance: Balto analyses your conversation. It then gives you real-time suggestions on what to say next.
• Call recording: Balto records your calls and transcribes them for easy reference later.
• Performance tracking: Balto tracks your performance. It then tells you more about your calling habits. 

Here are some cases where you can use Balto: 

• Sales call guidance: Balto can help your sales team with calls. It listens to their conversation and gives tips on how to sell better. This can help you have more successful sales calls and close more deals.
• Customer support: Balto can help your customer support team answer customer questions. It listens to the customer’s questions and gives suggestions on how to answer them. This helps you provide quick and accurate solutions, which makes customers happy.
• Training: Balto can help you learn. It listens to your conversations and gives you feedback on how to improve. This can help you learn faster and become better at your job.
• Performance management: Balto can also help you improve your team’s performance. It listens to calls and gives feedback on how to do better. This can help you identify areas for improvement and provide coaching to your team.

Pricing

Balto costs $36/month for the small plan, $135 for the medium plan and $450 for the large plan. Currently, you have to pay yearly, and the cost does not include tax. 

Custify

Custify is a customer success software that helps you keep and grow your customer base. 

Think of it like a personal helper that keeps track of everything your customers do when they buy from you.

With Custify, you can monitor what your customers are doing and how they feel about your business. You can also get warnings when customers might leave you, so you can fix any problems and make them happy again.

This makes it easier for you to care for your customers and ensure they’re happy with what they buy.

Here is how to start using Custify:

• Step 1: Sign up for Custify on their website and fill out a registration form. You must provide your name, email address, and company name.
• Step 2: You must connect Custify to your CRM system or email marketing tool after signing up. Custify works with many popular tools, so it’s easy to get started.
• Step 3: You must set up your customer health score. This metric helps you know how healthy your customer base is. Custify provides a default health score, but you can customise it based on your business needs.
• Step 4: Monitor customer behaviour and engagement once you’ve set up your customer health score. Custify provides a dashboard to see all your customer interactions in one place. 

You can use Custify to:

• Receive alerts for at-risk customers: Custify tells you when your customers are unhappy. This helps you take proactive measures to keep them happy.
• Provide personalised support: You can use Custify to solve customer issues. With all your customer interactions in one place, you can see their needs and provide support. 
• Track customer behaviour: You can tell what pages your customers visit on your website. You can also see what products they buy and how often they interact with your business.

Pricing

Custify claims to have a flexible pricing plan. But you’ll need to get a custom quote by filling out a form on their website.

Also Read: How to Stay Ahead of Your E-Commerce Competitors: 9 Expert Ideas You Can Implement Today

AI e-commerce tools for product recommendations

Monetate

Monetate is software that ensures your customers feel special and get what they want. It’s like having an expert team who knows everything about your customers. 

Monetate lets you test and improve your website and marketing campaigns. That way, you can give your customers the perfect experience. 

This means you can send the right message to the right person at the perfect time. Doing this makes more sales, earns more money, and keeps your customers returning for more.

Here is how to start with Monetate: 

• Step 1: Register for an account on their website. Fill in your name, email address, and company name.
• Step 2: Connect Monetate to your website by adding a code to your website’s HTML. Don’t worry if you don’t know how to code. Monetate provides instructions to help you.
• Step 3: Start creating your campaign. Monetate has tools to help you create experiences that match your brand.
• Step 4: After creating your campaign, test it to ensure it’s working well before launching. Monetate has tools to help you test and preview your campaign.
• Step 5: When your campaign is live, use Monetate’s reporting tools to see how it’s going. You can use their A/B testing tools to try different versions of your experiences.

Here are some ways to find Monetate useful:

• Personalised product recommendations: Monetate can suggest products to your customers using their past purchases or browsing history.
• Dynamic pricing: Monetate offers different prices or discounts based on your customer’s behaviour on the website or mobile app.
• A/B testing: Monetate can test different website or marketing campaign versions to see which works better.
• Personalized content: Monetate can show different content to customers based on their interests or behaviour on the website or mobile app.

Pricing

You’ll need to get a custom quote by filling out a form on their website.

Salesforce

Salesforce is a widely accepted cloud-based customer relationship management (CRM) software. Salesforce helps you manage and grow your customer base. It organises and automates your sales and customer service processes like a digital assistant.

With Salesforce, you can monitor your customers to ensure they’re happy. You can see what they buy and how they interact with your company. This helps you give them the best service possible.

Salesforce also helps you sell more stuff. You can use it to keep track of all your sales leads and deals. This makes it easier to close more sales and make more money.

And the best part? You don’t have to be a computer whiz to use Salesforce. It’s easy to use, with simple screens and buttons. You can even use it with your email and calendar programs.

To use Salesforce, all you have to do is: 

• Step 1: Go to their website and hit the “try for free” button. You’ll need to fill in your name and job title so they know who you are.
• Step 3: Click “Contacts” and “New Contact” to add your customers’ info. For example, their name, email, and phone number.
• Sep 4:  You can write notes from your conversation with each customer in the “Activity” section. That way, you don’t forget important details.

Let’s see some ways you can use Salesforce:

• Check your progress: Salesforce’s reporting tools help you see how your team is doing. You can check reports to see how much you’re selling and how good your support is. This will help you figure out what you’re doing well and what you can improve on.
• Managing customer interactions: Salesforce keeps track of all your customer conversations. This includes phone calls, emails, and social media chats. By keeping this information in one place, you can know your customers better and give them the best.
• Close more deals: Salesforce helps you keep track of your sales process from start to finish. You can track your leads, opportunities, and deals to see the most promising ones. By focusing on those, you can close more deals and increase sales.
• Provide personalised support: With Salesforce, you can create profiles for your customers. This includes contact information and what they like to buy. This helps you give them personalised support and suggest products or services they might like.
• Customise workflows: Salesforce has simple tools to customise your workflow. easily. You can create reports and dashboards showing you the most important information.
• Integrate with other tools: Salesforce works with email, calendars, and analytics. This makes it easy to manage your sales and customer service all in one place without switching tools.

Pricing

Salesforce has many pricing plans depending on what business solution you are looking for. Check out their pricing page to find out more. 

AI e-commerce tools for e-commerce marketing 

Jasper.ai

Jasper.ai is an AI writing assistant that helps you create high-quality content in seconds. You can look at it as a personal writing coach.

Japser.ai guides you through the writing process to make your content more engaging. 

The software gives you real-time suggestions that help you write faster and better.

Jasper.ai is super easy to use and integrates with Microsoft Word and Google Docs. You don’t need to spend hours editing and proofreading your content. Jasper.ai does everything for you, from grammar and spelling to style and tone.

Apply these steps if Jasper.ai is a tool you want to use:

• Step 1: Visit the Jasper.ai website and open an account. You can start with a free trial to test the platform before you buy. 
• Step 2: Once logged in, you can start writing your text in the editor. You can write anything you want, like an essay, an email, or a blog post.
• Step 3: After you’ve written your text, click the “analyse” button. Jasper.ai will then analyse your text.
• Step 4: Jasper.ai will provide you with a list of suggestions to improve your text. These may include suggestions for grammar, spelling, word choice, or sentence structure.
• Step 5: Review each suggestion and decide whether to accept or reject it.
• Step 6: If you decide to accept a suggestion, click on it, and Jasper.ai will change it for you. If you don’t want to make the suggested change, ignore it.
• Step 7: Once you’re happy with your text, click “Save” and “Export” to download your document. You can then use your improved text for whatever purpose you need.

Some of the cases you can use Jasper.ai are:

• Content creation: Jasper.ai can create a lot of content quickly. Contents for blog posts, social media posts, and even whole websites.
• E-commerce product descriptions: Jasper.ai can create product descriptions for your online stores. Good product descriptions can convince your customers to buy.
• Ad and SMS copy: Jasper.ai can create copy for your online advertising campaigns. For example,  Facebook and Google ads.  As well as SMS copy for your SMS marketing. And even your transactional SMSes.

• SEO optimisation: Jasper.ai can create content that is easy for search engines to find. This means that more people can find their website when they search for things online.
• Personalised messaging: Jasper.ai can create messages tailored to individual customers. This can include things like emails, SMS and push notifications. These messages can help you build relationships with your customers and keep them returning.

Pricing

Jasper.ai has three pricing plans:

• Creator, which costs $39 
• Teams, which costs $99
• Business requires you to talk to the sales team for a quote.

Also Read: 7 Outstanding Benefits of Bulk SMS for Retail Marketing and eCommerce Businesses

Phrasee

Phrasee is a leading AI-powered copywriting tool. It helps you create high-performing SMS, email and online marketing copy. Think of it as a team of copywriters who know how to write copy that resonates with your audience and drives conversions.

With Phrasee, you can generate subject lines and social media posts. You can also create blog copy that stands out from the crowd. 

The software uses language processing and machine learning to analyse. It learns your brand’s voice and tone to create a copy that speaks to your customer’s emotions.

You don’t need to be a marketing expert or a copywriting pro to use Phrasee. The software has a straightforward and intuitive interface that lets you create a copy in minutes.

Follow these simple steps to start with Phrasee:

• Step 1: Go to the Phrasee website and click the “Sign up” button. You must key in your email or Google account and create a password
• Step 2: Once you’re signed up, you’ll need to connect your email platform to Phrasee. This will allow Phrasee to analyse your email campaigns and suggest improvements. 
• Step 3: To do this, select your email platform from the list of available integrations. Then, follow the on-screen instructions.
• Step 4: Once connected to your email platform, you can create a new campaign in Phrasee. Click the “Create new campaign” button and select the email list you want to work with.
• Step 5:The subject line is what gets people to open your email. Type in your subject line and click the “Generate” button. Phrasee will then give you a list of options to choose from.
• Step 6: After you’ve selected your subject line, move on to writing the body of your email. Type in your email copy and click the “Generate” button to get improvement suggestions.
• Step 7: Once you’re happy with your subject line and email copy, preview your email and send it to your list. 

There are many ways you can use Phrasee. Some are:

• Email and SMS marketing: Phrasee improves your email and SMS marketing campaigns. Let’s say you want to SMS your customers promoting a sale. Phrasee can write copy more likely to engage readers and drive sales.
• Social media: Phrasee can help to improve your social media presence. Let’s say you want to post a tweet promoting a new product. Phrasee can generate a copy more likely to get retweeted or shared.
• Advertisements: Phrasee can help you create more effective advertising copy. For example, you want to run a Facebook ad promoting a new product. Phrasee can generate ad copy that is more likely to drive clicks and conversions.
• Brand voice: Phrasee can help maintain a consistent brand voice across all your marketing channels. Let’s say you want to sound friendly and approachable. Phrasee can generate copy that uses language and tone that reflects that brand personality.
• Multilingual campaigns: Phrasee can create marketing campaigns in many languages. Let’s say you want to market your products in Spanish-speaking countries. Phrasee can generate a copy that is fit for that audience and in Spanish.

Pricing

You’ll need to get a custom quote by filling out a form on their website.

AI tools for social media 

Content studio

Content Studio is a content and social media management platform. It helps you create, publish, and promote high-quality content. It’s like having a team of content marketers and social media experts at your fingertips.

Content Studio lets you find trending content, curate articles, and write engaging posts. 

The software uses advanced algorithms and natural language processing. It analyses your content and optimises it.

Content Studio is easy to use and integrates with Facebook, Twitter, and LinkedIn. 

Here is how to start with ContentStudio: 

• Step 1: Go to the Content Studio website and sign up for an account. You can start with a free trial or pick a paid plan that suits your needs. 
• Step 2: Link your social media accounts to Content Studio once signed in. This will let you create and schedule posts for your accounts from the platform.
• Step 3: Next, create a new project in Content Studio. You’ll organise your content and plan your social media strategy here. 
• Step 4: Name your project and choose which social media accounts you want to include.
• Step 5: You can use Content Studio’s built-in content editor to write and design your posts. Or you can import content from other sources.
• Step 6: Once you have your content, schedule your posts to go live at specific times. Content Studio has a built-in calendar that lets you see your scheduled posts.
• Step 7: After your posts are live, use the analytics tools to track your results. You can see how many clicks, likes, and shares your posts have to rate your reach.

You can use ContentStudio for:

• Social media management: Content Studio helps you manage your social media accounts. It provides a centralised platform where you can create and schedule your posts. 
• Content creation: Content Studio has a built-in content editor. With this, you can create high-quality graphics and videos for your social media account. It offers many templates and design tools to help you create professional-looking content.
• Content curation: Content Studio lets you find and curate content from other sources. Its content discovery engine lets you find relevant articles, videos, and images to share with your followers. This helps keep your social media feeds fresh and engaging.
• Email marketing: You can use Content Studio for email marketing. It has an email editor that lets you create beautiful newsletters and promotional emails. You can also send target automated messages to your contacts.
• SEO optimisation: Content Studio has an SEO tool that optimises your content for search engines. You can find the best keywords for your content and improve your search engine rankings.

Pricing

Content Studio costs $25/month for the starter plan, $49 for the pro plan and $99 for the agency plan. Currently, you have to pay yearly, and the cost does not include tax. 

Also Read: Grow Your Business With These 6 E-commerce Lead Generation Ideas Shared by Experts

Lately

Lately is an AI content marketing platform. It helps you create and distribute high-quality content. It’s like having a team of writers and marketers working for you around the clock.

With Lately, you can create engaging social media posts, email newsletters, SMS campaigns, and articles. The software uses advanced algorithms and natural language processing.

It analyses your content and suggests changes you can make to increase engagement.

Lately is easy to use and integrates with your social media platforms. 

The software has a simple interface. It lets you create and publish content in minutes.

Here is how to get started with Lately:

• Step 1: Visit the Lately website and click “Get Started” or “Try For Free” to create an account.
• Step 2: Once you sign up, you’ll need to connect your social media accounts to Lately. This will allow you to post and schedule content directly from the platform.
• Step 3: To create a new campaign, hit the “New Campaign” button on the dashboard. Enter the name and description of the campaign and select the social media profiles you want to use.
• Step 4: Lately uses AI to suggest content ideas based on your keywords and topics. You can use these ideas to create engaging posts and save time.
• Step 5: Use the built-in editor to create your content. You can add images, videos, and hashtags to make your posts more engaging.
• Step 6: Once you have your content, schedule your posts. Lately’s AI algorithms suggest the best time to post based on your audience’s behaviour.
• Step 7: Use Lately’s analytics dashboard to track the performance of your social media campaigns. You can see how many people engaged with your posts and which posts performed the best.
• Step 8: Based on the analytics, adjust your social media strategy to reach more people.

You can use Lately for any of the following;

• Social media scheduling: Lately allows you to create and schedule social media posts in advance. This saves you a lot of time and effort. You can also build templates for your posts to reuse and adjust.
• Content creation: Lately has a feature called “Content Genie”. This feature uses AI to suggest topic ideas based on your brand and industry. This can help you develop new ideas and keep your content fresh and relevant.
• Streamlined collaboration: Lately allows many team members to collaborate on content creation. This makes it easier to work together and ensure everyone is on the same page.
• Analytics and insights: Lately provides analytics and insights on your social media performance. This includes engagement rates and click-through rates. With this, you can optimise your strategy and make data-driven decisions.
• Email and SMS marketing: Lately offers features like sending emails to your subscribers. You can use Lately’s AI to suggest subject lines and preview text for your emails and SMS messages.

Pricing

Lately AI costs $99/month for the starter plan and  $179 for the pro plan. Enterprises will have to request a custom quote.

AI e-commerce tools for personalisation 

Granify

Granify is an AI e-commerce software that helps you increase revenue and customer retention rates.

It helps you sell things online (on your website or a site like Shopify or Magento). 

It observes how people use your website and gives suggestions to improve things. 

It’s like having someone watch people shop in your real store and then give advice on making things easier to find and buy. 

Granify can help make more people buy things on your website and keep them returning for more.  Don’t worry, you don’t need to be a computer expert to use it. Follow these steps:

• Step 1: Register for an account on their website. You’ll need to provide your name, email address, and the name of your online store.
• Step 2: Once you’ve created your account, connect your online store to Granify. Granify supports many e-commerce platforms, including Shopify, Magento and WooCommerce.
• Step 3: Depending on your platform, you may need to install the Granify app or plugin. Granify provides a step-by-step guide for each platform to make the installation process easy.
• Step 4: After you’ve installed the app, configure your settings. You can customise your settings to fit your specific needs. For example, you can set your optimisation goals, adjust your targeting settings, and configure your email notifications.
• Step 5: Granify analyses your customers’ behaviour. Then, it makes real-time suggestions for how to optimise your online store.
• Step 6: Granify provides detailed analytics and reports. You can track your revenue, conversion rates, and other key metrics to see how Granify impacts your business.

Granify can help in:

• Reducing cart abandonment: One use case of Granify is to reduce cart abandonment. When your customers leave without buying, Granify analyses why they left. Granify then provides targeted incentives to encourage them to complete their purchase.
• Personalising experience: You can use Granify to personalise your customers’ shopping experience. By analysing past behaviour, Granify can suggest products a particular customer may like. It can also provide personalised messaging and promotions.
• Improving website performance: Granify provides insights into website traffic and user behaviour. This can help you improve the overall performance of your online store. You can optimise your website design, improve navigation, and make the user experience better.
• Increasing customer loyalty: Granify can help increase customers’ trust in your business. You can achieve this with personalised suggestions and targeted incentives.

Pricing

You’ll need to get a custom quote by filling out a form on their website.

Reply.io

Reply.io is an AI e-commerce software that helps you gain more sales. It makes your outreach to potential customers more effective. 

Some of its features are email automation and personalised messaging. It also tracks performance to ensure the right messages reach the right people at the right time. 

With Reply.io, you can manage your sales campaigns, track your progress, and close more deals. 

The software is easy to use and can link with other sales tools. 

Follow these simple steps to start with Reply.io:

• Step 1: Go to the Reply.io website and click the “Sign Up” button. You can signup using a Google or Microsoft account. Follow the steps to create your account.
• Step 2: Click “Campaigns” and “New Campaign” once logged in. Choose the type of campaign you want to create. Name your campaign and set the target audience.
• Step 3: Click “Create Message” to write your email or message. Use the drag-and-drop editor to create your message or import a pre-existing one. You can also personalise your message by using custom fields.
• Step 4: Click on “Sequences” and then “New Sequence” to create your follow-up sequence. Set the intervals for your follow-up messages, and pick the criteria for sending them.
• Step 5: Connect your email or social media account to Reply.io to send your messages. Click on “Settings” and then “Integrations” to do this.
• Step 6: You’re ready to launch once you’ve set up your campaign and follow-up sequence. Click “Campaigns” and then “Launch” to send your messages.
• Step 7: Track the performance of your campaign by clicking on “Analytics”. You’ll be able to see how many messages were delivered, opened, and got replied to. 

You can use Reply.io for:

• Cold outreach: You can use Reply.io to send personalised cold emails to potential customers. The tool allows you to create email campaigns with personalised messaging. This can help to increase your response rates.
• Follow-ups: You can use Reply.io to send automated follow-up emails. Let’s say you’ve sent a proposal to a potential client without a response. Set up an automated follow-up sequence to remind them to respond.
• Lead generation: You can also use Reply.io to generate leads. The tool allows you to create targeted lists of potential customers and send them personalised emails to introduce them to your business.
• Event invitations: If you’re hosting an event or webinar, Reply.io can be used to send out invitations and reminders to your list of contacts. This can help increase attendance and engagement.
• Sales: The tool can also be used to automate sales outreach. For example, you can set up an email campaign to follow up with leads who have expressed interest in your product or service.

Pricing

Reply.io has three pricing plans: 

• The “Starter” costs $60 
• The “Professional” costs $90 
• The “Custom” requires requesting a quote.

AI e-commerce tools for inventory management

Blue Yonder

Blue Yonder is an AI software company. They help you make better decisions about your supply chain and inventory management.

Let’s imagine you have a store that sells toys. 

You need to make sure you always have enough toys in stock. But you don’t want to have too many, because then, you’ll have to pay for storage space and some toys might not sell.

Blue Yonder can help you with that. It uses machine learning to speculate how much of each toy you must order. 

Blue Yonder calculates how many you sold last year and what time of year it is. That way, you’ll have the right amount of toys in stock and won’t waste any money on storage or unsold toys.

Blue Yonder also helps you predict sales trends, delivery times, and product availability. This can help you make better decisions and be more efficient.

Here is how to start using the Blue Yonder software:

• Step 1: Visit the Blue Yonder website and click on the “customer portal”, and then, ”create account”. You will need to fill in your personal information.
• Step 2: Blue Yonder offers AI-powered products for supply chain and retail businesses. Choose the one that best fits your needs.
• Step 3: Once you’ve picked a product, they’ll guide you through the onboarding process. Here, you’ll provide information about managing your supply chain or retail operations.
• Step 4: To use Blue Yonder’s AI, connect your data sources to the platform. Follow the instructions provided to connect your data sources.
• Step 5: Next, you will need to configure the settings for your product. This includes rules for inventory replenishment, defining sales forecasts, or configuring pricing.
• Step 6: Once you’ve configured your settings, run Blue Yonder’s AI algorithms. The platform will analyse your data and suggest how to optimise your supply chain or retail operations.
• Step 7: Review the suggestions and take action based on them. You may need to adjust your inventory levels or change your pricing strategy.

You can use Blue Yonder in:

• Retail: If you are a retailer, you can optimise your inventory with Blue Yonder. This involves predicting product demand and ensuring you have the right stock. This prevents overstocking, which leads to wasted resources.
• Manufacturing: As a manufacturer, you can use Blue Yonder to improve your production planning. The AI can then generate an optimised production plan. It will consider resource availability, production capacity, and customer demand.
• Logistics: You can use Blue Yonder to optimise your supply chain operations. This involves analysing data on shipping routes, delivery times, and transportation costs. The AI can then generate an optimised supply chain plan that minimises costs.

Pricing

You’ll need to get a custom quote by filling out a form on their website.

AI e-commerce tools for shipping and logistics

Transmetrics 

Transmetrics is software that helps you plan and optimise your cargo transportation. 

It uses AI and machine learning to analyse data and provide insights on improving your transportation process.

So, imagine you’re shipping a package from one place to another. There are a lot of factors to consider. For example, the weight of the package, the distance it needs to travel, and the best route to take. 

Transmetrics helps you figure all this out and make better decisions.

By using Transmetrics, you can save money and time and reduce waste. And that means that your package will reach its destination faster and more reliably

Follow these simple steps to get started with Transmetrics:

• Step 1: Visit their website and click “get in touch”. Fill out the form, and they’d get back to you.
• Step 2: Once onboarded, connect your data sources to Transmetrics. This includes data from your transportation management system (TMS).
• Step 3: Before analysing your data, you must clean and prepare it. This involves removing duplicates, correcting errors, and standardising data formats. 

• Step 4: Visualise your data with charts and graphs, and drill down into specific details. 
• Step 5: Take action once you’ve found areas in your logistics operations to improve. 
• Step 6: Monitor your logistics operations and adjust your plans.

You can use Transmetrics for: 

• Delivery optimisation for online shopping: Transmetrics will predict how many orders you will receive and where you need to deliver them. You’ll also know the best routes for your delivery trucks to take.
• Better inventory management for retail stores: Transmetrics helps you track your inventory. It also predicts how much of each item you’ll need. This way, you can ensure you always have enough of the products your customers want.
• Predictive factory maintenance: You can use Transmetrics to monitor your machines. This way, you know when they might break down. This helps you schedule maintenance before a machine breaks down and causes production delays.

Pricing

You’ll need to get a custom quote by filling out a form on their website.

OptimoRoute

OptimoRoute is an AI e-commerce tool that helps you plan and manage delivery routes. 

Imagine you own a pizza delivery company, and you have 50 orders to deliver today. How do you ensure all the pizzas arrive on time and everyone is happy? That’s where OptimoRoute comes in.

With OptimoRoute, you can easily plan the best routes for your drivers to take. The tool considers factors like traffic, distance, and delivery windows.  It creates a route that makes the most sense. This saves you time, fuel, and money.

But that’s not all – OptimoRoute also helps you keep track of your drivers in real-time. This way, you can see where they are and how far along they are on their routes.

This means you can answer customer questions about their delivery status and change their routes if needed.

Follow these simple steps to get started with OptimoRoute:

• Step 1: Go to the OptimoRoute website and sign up for an account. You must provide your name and email address to create your account.
• Step 2: Add your customer information once you’ve signed up. This includes their addresses, delivery times, and any special instructions they may have.
• Step 3: OptimoRoute will use this info to plan the best delivery routes for your drivers. You can choose how many drivers you have and how many deliveries each driver can handle.
• Step 4: OptimoRoute will generate routes for you, but you can change them to fit your needs. For example, you can add stops or change the order of deliveries.
• Step 5: Once you’ve planned your routes, you can assign them to your drivers. OptimoRoute will provide your drivers with a detailed itinerary.
• Step 6: Use OptimoRoute to track your drivers in real time. This will help you ensure they stay on schedule and deliver on time.

OptimoRoute is useful for: 

• Pizza delivery: OptimoRoute can help you optimise your delivery routes. That way, you deliver your pizzas quickly. OptimoRoute will tell the best route for your driver by listing each delivery location.
• Home services: You can use OptimoRoute if you run a home service business. By optimising the route of your service vehicles, you can save time and fuel costs. You also get to make your customers happy.
• Medical supplies delivery: OptimoRoute can help if you deliver medical supplies. The software ensures you deliver medical supplies on time, even to remote locations. This can improve patient care and ensure medical facilities have the supplies they need to operate.
• Retail store deliveries: OptimoRoute can help you optimise your delivery routes for restocking. The software can tell the best route for your delivery truck to take. This can reduce delivery times and costs and ensure you stock your stores appropriately.

Pricing

OptimoRoute has three pricing plans: 

• The Lite plan costs $35.10. 
• The Pro plan costs $44.10. 
• The Custom plan requires you to ask the sales team for a quote.

AI e-commerce tools for fraud detection 

ClearSale

ClearSale is an AI e-commerce tool that helps you prevent fraud by verifying online transactions. 

When your customers buy online, you want to ensure they’re not fraudsters. That’s where ClearSale comes in – they use AI and a team of experts to check if your customers’ purchases are real or fake.

Here’s an example: Let’s say your customer wants to buy a new video game console. They enter their credit card details and shipping address. But they’re a thief using someone else’s credit card. 

ClearSale’s system will check and compare it to a database of known fraudsters. Their team will investigate further and contact you if they suspect something’s wrong.

ClearSale aims to make online shopping safer for buyers, sellers, and banks. 

Here are steps to start with ClearSale:                                                  

• Step 1: Go to the ClearSale website and sign up for an account. You will need to provide some basic information about yourself and your business.
• Step 2: ClearSale integrates with many popular e-commerce platforms. Once you’ve chosen your platform, integrate ClearSale into your system.
• Step 3: Submit your customer order to ClearSale for review. 
• Step 4: ClearSale will tell you to approve or decline the order based on the risk score. Review these recommendations and choose whether to follow them or override them.
• Step 5: You decline an order due to fraud concerns. Follow up with the customer to verify their identity and resolve any issues. 

Here are some ways to use ClearSale:

• Online vendor: ClearSale can ensure you don’t get ripped off by people using fake credit cards. It checks where the buyer is from and how they’ve shopped before. It then flags any suspicious purchases.
• Hotel and travel businesses: If you run a hotel or other travel business, ClearSale can help you. It prevents your customers from making fake reservations with stolen credit cards. It can also keep customers’ accounts safe from hackers trying to take over.
• Financial institution: If you run a financial institution, ClearSale ensures that all the money moving is legit. It watches for signs of fraud, like people using stolen credit cards. 
• Subscription service: Let’s say you run a subscription service like a magazine or music streaming site. ClearSale ensures that the people signing up are real and not fake accounts. It can also check if someone is trying to take over an existing account.

Pricing

You’ll need to get a custom quote depending on what service you need.

AdvaRisk

AdvaRisk is a cool AI e-commerce tool that helps you stop fraud using artificial intelligence. It uses many different sources to help spot when something fishy is happening. 

With over a thousand sources and smart analytics, it’s good at figuring out what’s happening.

AdvaRisk is like a detective that looks at lots of info to catch bad guys before they can do any harm. It uses over 600 different sources of info to determine if someone might be trying to cheat your system.

You can use AdvaRisk to monitor your finances and catch any fraud early on.

Follow these simple steps to use AdvaRisk:

• Sign up for an AdvaRisk account on their website.
• Upload your financial data into the AdvaRisk platform. AdvaRisk will analyse the data and give you a risk assessment for each loan in your portfolio.
• If AdvaRisk finds potential fraud in your portfolio, it will flag those loans for review.
• Look into those flagged loans to determine if they are fraudulent.           

Some cases where you can use AdvaRisk are:

• Financial institutions: You can use AdvaRisk to stop scams. For example, stealing money, pretending to be someone else to get a loan or fake money transfers.
• Insurance companies: You can use AdvaRisk to catch people lying about their insurance claims. AdvaRisk looks for behaviour that might show someone is trying to cheat the system.
• E-commerce businesses: You can use AdvaRisk to prevent fake orders. AdvaRisk can spot transactions that seem suspicious and flag them for review.
• Healthcare companies: You can use AdvaRisk to make sure that medical bills are real and not made up. 

Pricing

You’ll need to get a custom quote depending on what service you need.

Take your e-commerce business to the next level with AI

You’ve got a lot of cool e-commerce AI tools to choose from to help make your business even better.

Whether you want to make your customers happier or get more organised, an AI tool can help. 

But before you pick one, make sure to think about what you need and what you can afford. 

Once you’ve figured that out, you can try an e-commerce AI tool and see how much it can help you. 

We are guessing SMS is one of the channels you use to provide your e-commerce customers updates and alerts. SMSCountry can help you send faster and more reliable updates and alerts. To delight your customers and grow your online business.

Sign-up today to see how SMSCountry works. Or schedule a free demo with SMSCountry to learn more about how SMSCountry can help you sell more and delight your customers.

Frequently asked questions